Privacy Policy
1. Introduction
Ink Art Media Group LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").
By using our Services, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
Account Information:
- Name, email address, phone number
- Profile photos and biographical information
- Professional licenses and certifications (artists/studios) - may be collected for account verification
- Business registration and insurance documents (studios) - may be collected for account verification
Portfolio and Content:
- Tattoo artwork images and descriptions
- Flash art and design portfolios
- Reviews and ratings
- Messages and communications
Booking and Payment Information:
- Appointment details and preferences
- Payment method information
- Billing and shipping addresses
- Transaction history
Identity Verification:
- Government-issued ID verification
- Professional licensing documentation
- Business registration documents
2.2 Information We Collect Automatically
Usage Data:
- Pages visited and features used
- Time spent on platform
- Click patterns and navigation paths
- Search queries and filters used
Device Information:
- IP address and browser type
- Operating system and device identifiers
- Screen resolution and device capabilities
- Cookie and tracking technology data
- Push notification tokens for web notifications
Location Information:
- Geographic location (when permitted)
- GPS coordinates for artist/studio discovery
- Time zone and regional preferences
2.3 Mobile Application Data
When you use our mobile applications, we may collect:
- Device identifiers and hardware information
- Camera and photo library access for uploads
- Contact information for referral features
- Push notification tokens
- App usage analytics and crash reports
2.4 Social Media Integration
When you connect social media accounts:
- Public profile information
- Friend lists and connections
- Shared content and preferences
- Social media activity related to our platform
2.5 Google Calendar Integration
If you choose to connect your Google Calendar:
- We request permission to read and write calendar events
- We use this access solely to sync your Ink Link bookings with your Google Calendar
- We read existing events to prevent double-bookings
- We create new events when bookings are made through Ink Link
- OAuth tokens are encrypted and stored securely
- You can disconnect your calendar at any time, immediately revoking our access
- We never share your calendar data with third parties
3. How We Use Your Information
3.1 Core Platform Functions
- Creating and managing user accounts
- Facilitating bookings and appointments
- Processing payments and subscriptions
- Enabling communication between users
- Displaying portfolios and artist profiles
3.2 Platform Improvement
- Analyzing usage patterns to improve features
- Personalizing content and recommendations
- Conducting research and analytics
- Testing new features and functionality
3.3 Safety and Security
- Verifying user identities and professional licenses
- Detecting and preventing fraud
- Enforcing our Terms of Service
- Responding to legal requests and compliance
3.4 Marketing and Communications
- Sending booking confirmations and reminders
- Promotional emails and platform updates
- Targeted advertising based on preferences
- Social media marketing and content sharing
3.5 Legal and Compliance
- Tax reporting and record keeping
- Responding to legal process and investigations
- Protecting our rights and property
- Complying with applicable laws and regulations
4. How We Share Your Information
4.1 With Other Users
- Public profile information with platform users
- Portfolio images and artist information
- Reviews and ratings (with reviewer consent)
- Booking details between clients and artists
4.2 Service Providers and Partners
Payment Processors:
- Stripe and other payment service providers
- Transaction details and payment information
- Fraud detection and prevention services
Analytics and Advertising:
- Microsoft Clarity for session recordings, heatmaps, and user behavior analytics to improve our platform
- Google Analytics for usage analytics and insights
- Social media advertising platforms
- Usage data and demographic information
- Advertising effectiveness and targeting
Technology Partners:
- Google Cloud for hosting and storage services
- Email and SMS communication service providers
- Customer support and helpdesk platforms
- Security and fraud prevention services
4.3 Business Transfers
In connection with mergers, acquisitions, or asset sales, your information may be transferred to the acquiring entity.
4.4 Legal Requirements
We may disclose information when required by law, court order, or to:
- Protect our rights and property
- Ensure user safety and platform security
- Comply with legal investigations
- Enforce our Terms of Service
5. Data Retention
5.1 Active Accounts
We retain your information while your account is active and as needed to provide services.
5.2 Inactive Accounts
- Account data retained for up to 10 years after last activity for fraud prevention and service improvement
- Data reviewed annually and deleted when no longer necessary for stated purposes
- Users may request deletion at any time
5.3 Legal Requirements
Some information may be retained longer to comply with legal obligations or resolve disputes.
6. Your Privacy Rights
6.1 Account Management
- Access and update your profile information
- Download your data in portable format
- Delete your account and associated data
- Opt out of marketing communications
6.2 California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of sale of personal information
- Right to non-discrimination for exercising privacy rights
6.3 Cookie Controls
When you first visit our site, you will see a cookie consent banner allowing you to accept or decline third-party analytics cookies. Your choice is stored and respected on future visits.
- Accept or decline analytics cookies via the consent banner
- Clear your browser's local storage to reset your cookie preference
- Adjust cookie preferences in your browser settings
- Opt out of targeted advertising
- Control social media integration
- Manage location sharing settings
7. Data Security
7.1 Security Measures
- Encryption of data in transit and at rest
- Secure payment processing (PCI DSS compliant)
- Regular security audits and monitoring
- Access controls and authentication requirements
7.2 Limitation of Security
No internet transmission is completely secure. While we implement strong security measures, we cannot guarantee absolute security.
8. International Data Transfers
Our Services are currently available in the United States only. Your information is processed and stored within the United States. We may expand internationally in the future, and this Privacy Policy will be updated accordingly.
9. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.
10. Third-Party Links and Services
Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you access.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via:
- Email notification
- Platform notifications
- Posted notice on our website
Continued use after changes constitutes acceptance of the updated policy.
12. Contact Information
12.1 Privacy Questions
For questions about this Privacy Policy or our data practices:
12.2 California Privacy Requests
California residents may submit privacy requests to:
- Email: [email protected]
- Subject Line: "California Privacy Request"
- Include: Your name, email, and specific request type
12.3 Data Protection Officer
For EU-related privacy matters: